Communication & Information Technology

The solutions offered include Internet Protocol Tel, Call Logger, IVR, CTI, Dialer, IP PBX, IP TV and Key Phones.

O’Connor’s communication solutions empower you to improve your customer contact experience through powerful collaboration tools. These tools are from world-renowned manufacturers and market leaders.

Our solutions will help your workforce effortlessly increase productivity and be more flexible when it comes to engaging customers.

O’Connor’s in-house experts have been customizing solutions for orgnisations of all sizes, from SMIs to multinational companies.

Today O’Connor’s has an added edge in the industry as we are widely known for our professional services particularly in areas of post sales services and training. Our initiatives to minimize downtime include:

• 24/7 customer care
• preventive maintenance and systems health checks
• remote diagnostic capabilities
• component level repair centers and more

Click to learn more on Post Sales Services

O’Connor’s Communication Information Technology includes the following solutions:
Unified Communications Solutions O’Connor’s automates and amalgamates people with communication devices in a common context and experience with Unified Communications (UC) solution. UC also optimizes business processes and improve human interactions by reducing latency, managing work flows and eliminating device and media dependencies. UC is a seamless integration of various communication services such as presence, IP telephony, unified messaging (integration of voicemail, e-mail, SMS and fax), instant messaging, video collaboration, mobility solutions and speech recognition. Multi-Channels Contact Centre Suit O’Connor’s offers contact centre solutions to manage customer contact through a variety of mediums such as telephone, fax, letter, e-mail, SMS and online live chat. The contact centres provide a range of services to address specific customer needs in various industries, e.g. financial, utility, logistics, government agencies, etc. In addition, it also empowers customers to interact with a company via self-service platforms relating to their account or payments. The solution encompasses modular outbound contact centres for sales, collection and marketing activities using proactive outreach strategies and campaign. The low risk and seamlessly integrated systems include: Voice Self Service (IVR) Automated outbound dialer Multimedia applications for email, SMS, fax, live chat, etc Workforce optimization for voice recording, quality monitoring, e-learning, etc Performance Management Reporting solution Customer Relationship Management

IP PBX for Big Enterprises and Key Phone for SMI/SME

O’Connor’s provides IP PBX solution; an enterprise telephony infrastructure conceived to deliver voice or video over a data or traditional voice (TDM) network and interoperates with conventional PSTN or IP trunks. This VoIP platform enhanced standard PBX functionality enables

businesses to leverage on their managed intranet to reduce long distance costs, enjoy the benefits of a single network for voice and data as well as centralized administration. In addition, IP PBX also extends advanced CTI features, mobility attributes and increases resiliency as well as security.

IP Based Mobility Solution

O’Connor’s wireless connections improves employees’ productivity, even as they move through the building or across campus. The enhanced voice quality ensures that they communicate clearly and efficiently.

Data Communication Products

O’Connor’s elevates customer experience to a new level of synergy between people, collaborative real-time applications and processes with our data communication solutions. We provide state-of-art technology to deliver reliability, performance and security for organizations to run their operations. Our streamlined solutions utilize and manage networking resources

to convey mission critical dependability, superior return on investment and minimum total cost of ownership.

Professional services

O’Connor’s offers consulting, design, integration, and optimization services, as well as custom applications and integrations solutions. Our competent and experienced service team enables customers to leverage communication infrastructure investments to drive measurable key performance indicators.

O’Connor’s comprehensive end-to-end approach covers various critical milestones including strategic architectural design, integrating and implementing technologies to fulfill business expectations, operational efficiencies and specific end-user requirements. Leveraging from over 50 years of experience and passion in continuous improvement, O’Connor’s proudly provides customers with consultation on practices in helping customers to improve their performances.

The areas of consulting includes:

Technology and Security Optimization

Business Process Reengineering

Project Management Strategy